patient specialist

Refractive Surgery Counselor & Patient Services Specialist

A busy ophthalmology practice is seeking a Refractive Surgery Counselor & Patient Services Specialist to support patients throughout the refractive surgery process while also assisting with front desk and clinical workflows. This is a hands-on, patient-facing role focused on execution, access, and continuity of care. The position is non-managerial and works within clearly defined processes.

Essential Duties and Responsibilities

• Refractive Surgery Counseling & Scheduling
• Counsel patients following pre-operative evaluations regarding recommended refractive procedures
• Schedule LASIK/PRK surgeries and coordinate surgical logistics
• Address patient concerns and barriers to scheduling (timing, anxiety, cost, logistics)
• Explain procedure pricing, payment options, and financing programs
• Conduct timely follow-up with patients who have not yet scheduled
• Document counseling outcomes consistently in shared systems
• Front Desk & Patient Services
• Answer phones promptly and professionally
• Schedule consultations, post-operative visits, and follow-up appointments
• Greet and check in patients and manage patient flow
• Collect and verify patient information and documentation
• Clinical Support (Cross-Training)
• Cross-train as a technician to assist during high-volume clinic days
• Perform basic technician tasks once trained, as appropriate
• Support the clinical team to ensure efficient patient throughput
• Team Coverage & Collaboration
• Provide coverage for surgery counseling, scheduling, and front desk functions
• Work collaboratively with clinical and administrative staff
• Follow established workflows and escalation pathways

Knowledge, Skills and Abilities

Comfortable discussing elective procedures and financial considerations Strong communication, organizational, and multitasking skills Professional, adaptable, and reliable

Education & Experience

Prior experience in a medical office required Ophthalmology or refractive surgery experience preferred

$24 - $25 an hour