Program Support Assistant

Program Support Assistant

Major Duties - Performs a full range of technical functions to process patient admissions, discharges, and manage referrals for in-home care services.

Maintains and manages HBPC program data systems by collecting, tracking, and correcting data to ensure accurate reporting.

Assists leadership in analyzing program data to identify opportunities for improving performance and operational efficiency.

Provides administrative support to HBPC leadership and team members by coordinating services and assisting with documentation processes.

Coordinates with community agencies to initiate services and provides specific guidance regarding billing, documentation requirements, and program expectations.

Exercises independent judgment to prioritize tasks and resolve administrative issues that arise during daily operations.

Serves as the first point of contact for Veterans, caregivers, and medical center personnel regarding program information.

Acts as a liaison between HBPC and other internal VA services, as well as external healthcare organizations, to facilitate continuity of care.

Uses tact and diplomacy to handle sensitive situations and triage urgent requests from field clinicians, patients, and caregivers.

Receives and processes referrals while assisting in the resolution of communication gaps between all parties involved in patient care.

Maintains organized filing systems and ensures all records are accurate, confidential, and compliant with VA policies.

Performs general clerical duties including scanning, faxing, and managing program-related correspondence.

Supports timekeeping, report preparation, and other logistics necessary to maintain an efficient office workflow.

Utilizes various VA systems-including CPRS, VistA, HSRM, and EC-FAX-to complete daily administrative requirements.

Work Schedule: Monday - Friday, 8:00am to 4:30pm

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant / PD0903400 and PD090340

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized