Receptionist

Receptionist

The incumbent will provide exceptional customer service by answering inquiries and obtaining information from the general public, residents, visitors and other interested parties.

Essential duties and responsibilities include:

• Must be able to work nights and weekends
• CNA License preferred
• Keeps the front desk and the front office clean and organized at all times
• Orders office supplies every week to ensure proper par levels
• Ensures there is always a backup toner for the main printer
• If the main printer is not working properly, must call for service immediately
• Fills the main printer with paper once upon arrival and once after lunch break
• Ensures there is adequate amount of computer paper available
• Ensures the shred boxes are emptied when they get full
• Answer the phone immediately
• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages
• Performs general administrative tasks such as word processing, data entry and making phone calls for department heads upon request
• May have to accept phone calls intended for LTC as needed
• Performs general administrative tasks such as word processing and data entry within operating, and reporting systems
• Greets all visitors entering the facility and will direct or escort them to their destination
• Assists residents, family members, employees and other visitors as needed
• Maintains security by following procedures and controlling access
• Maintain the general filing system and file all correspondences appropriately
• Receive and sort daily mail/delivery/couriers/equipment & makes sure that it goes to the appropriate department/person immediately when it is delivered
• Reports any issues or concerns with residents to the Administrator
• Other duties as assigned

Qualifications include:

• Must possess, as a minimum, a high-school diploma or its equivalent
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to multi-task, prioritize and work under pressure
• Professional appearance and demeanor
• Ability to be resourceful, tactful, and proactive in dealing with any issues that may arise

Physical demands include:

• Must be able to move intermittently throughout the workday
• Must be able to speak and write the English language in an understandable manner
• Must be able to cope with the mental and emotional stress of the position
• Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies
• Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum of 50 feet
• May be necessary to assist in the evacuation of residents during emergency situations