Receptionist / Phone Room

Cancer Specialists of North Florida

Receptionist - Clinics

Job Description

Job Title: Receptionist

Department: Clinics

Reports To: Practice Manager or Practice Administrator

FLSA Status: Non-Exempt

Summary:

The Receptionist is responsible for greeting visitors, vendors, employees, and guests in a prompt, courteous, and professional manner. This position answers, screens, and transfers incoming telephone calls and assists the front office team by checking-in patients and collecting payment.

Essential Duties and Responsibilities include the following:

• Checks-in patients and collects payment for services rendered
• Answers, screens, and directs telephone calls
• Greet patients and visitors into the clinic in a prompt, courteous and professional manner
• Obtains demographic and insurance information, copy of patient's insurance cards, and current driver's license for file
• Updates demographic and insurance information as needed in the system
• Maintains lobby area in a neat and orderly manner
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office function as required
• Special projects as assigned
• All other duties as assigned

Additional Skills and Abilities:

• General knowledge of office practices and organization policies
• General knowledge office policies, procedures, and medical terminology
• Ability to read and interpret various documents and manuals
• Proficiency in computer software applications, including the following programs: Microsoft Dynamics Software, Microsoft Excel Spreadsheet, Microsoft WORD Processing, and Internet programs
• Excellent oral and written communication skills; able to communicate both effectively and professionally with location staff, physicians, patients, and the general public
• Strong organizational skills; detail-oriented
• Dependable and able to work independently
• Possesses a basic knowledge of mathematics, spelling, and grammar
• Ability to maintain strict confidentiality of practice and/or patient information

Supervisory Responsibilities:

None

Education and/or Experience:

• High school diploma or equivalent
• Minimum of two or more years' experience in a medical office setting
• Hematology/Oncology experience preferred

Certificates, Licenses, Registrations:

None

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including manual and finger dexterity and eye-hand coordination. Requires standing/sitting for extensive periods of time. Occasionally lifts and carries items weighting up to 40 pounds. Requires corrected vision and hearing to normal range.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires frequent interaction with staff and the general public.