Receptionist – State Farm Agent Team Member

Customer Experience Director (Receptionist)

At Natalie Arnett State Farm, our mission is to be a good neighbor—to serve with honesty, integrity, and compassion, while protecting our community with excellence. We are a faith-driven agency built on hard work, stewardship, and a genuine desire to help people protect what matters most. As a highly awarded and locally trusted agency, we take pride in developing future leaders who align with our values.

We are seeking a Customer Experience Director (Receptionist) to begin with a 30-day trial focused on first impressions, hospitality, and administrative excellence. This front-line role is critical in shaping the customer journey—welcoming clients with warmth, managing communication, and supporting internal operations.

Responsibilities:

• Greet walk-in clients and answer incoming calls with professionalism and kindness
• Direct clients to appropriate team members with accuracy and efficiency
• Assist with scheduling, reminders, and follow-up communication
• Manage mail, filing, and digital record keeping
• Help create a welcoming, orderly, and organized front-office experience
• Support marketing, outreach and community initiatives as needed

Traits We Value:

• Servant leadership and a team-player mindset
• Strong verbal and written communication skills
• Organizational skills with attention to detail
• A positive, faith-driven, and respectful attitude

Company-Supported Licensing Track:

Day 31–45: Get Licensed

• Enroll in and complete Property & Casualty and Life & Health licensing
• Begin learning core insurance concepts and shadowing licensed agents
• Participate in ongoing customer service and compliance training
• Paid study time and resources provided for licensing success

Month 2–6: Licensed Service & Retention Support

• Begin assisting with quotes, billing, and simple service tasks under supervision
• Handle inbound service requests and policy changes with confidence
• Deliver exceptional post-sale care to drive retention and satisfaction
• Begin scripting and roleplay for future sales opportunities

6–12 Months: Opportunity to Advance to Sales

• Eligible for Full Sales Transition with Commission Opportunity
• Transition to an Associate Agent or Sales Producer role (title TBD)
• Handle warm leads and cross-sell to existing policyholders
• Earn commission in addition to base pay
• Lead with education, integrity, and problem-solving

This is more than a receptionist job—it's the doorway to a fulfilling career in insurance and financial services. If you want to grow with a mission-led team and make a difference in your community, we want to meet you. Compensation: $15.00 - $20.00 per hour

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Shawnee, OK and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.