Representante de Atención al Cliente en Viajes (Remoto)

Representante de Atención al Cliente en Viajes (Remoto)

Madrid, Spain Customer Representative

As a Customer Service Representative in Travel, you will play a key role in accompanying our customers from the moment they book until they return home. You will be the bridge between their travel dreams and exceptional service.

Main Responsibilities

• Respond quickly and professionally to customer inquiries via email, phone, or messaging platforms.
• Assist with reservations, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with customers to confirm travel details and their satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Profile

• Excellent written and verbal communication skills.
• Previous experience in customer service (ideally in tourism or hospitality).
• Organized, proactive, and detail-oriented person.
• Ease in learning new reservation platforms and systems.
• Passion for travel and helping others plan unique experiences.

Benefits

• 100% remote work with flexible hours.
• Opportunities for growth within the agency.
• Exclusive travel discounts and benefits.
• Collaborative team environment and continuous training.

If you are enthusiastic about the world of tourism and want to be part of a dynamic and growing agency, apply today and start your journey with Getaway Travel Agency USA!