Reservations Agent @ Sand Valley

Sand Valley Reservations Agent

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.

Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

Position Summary

As a Reservations Agent, you help shape each guest's time at Sand Valley from the very beginning. You will plan and coordinate golf, lodging, dining, and other experiences, making sure every detail is clear, accurate, and set up to carry through once the guest arrives. This role sits at the center of the guest experience and connects directly to how each stay comes together.

What You'll Do

• Book golf, lodging, dining, and other resort experiences by phone, email, and in person
• Provide clear, accurate information about the property, offerings, and policies
• Answer and direct calls using a multi-line phone system, supporting both future and in house guests
• Build and maintain guest profiles and reservation details
• Review reservations to ensure accuracy and completeness
• Complete follow up and reservation documentation in a timely and consistent way
• Support Group Reservations and assist the Front Desk when needed
• Stay familiar with the property, including courses, lodging, dining, and surrounding area
• Assist with data entry and administrative tasks as needed
• Identify opportunities to improve accuracy and efficiency within the process
• Additional duties as assigned

What You Bring

• High school diploma required; college degree preferred
• Clear communication and a professional, approachable way of working with guests and teammates
• Attention to detail, organization, and follow through
• Ability to manage multiple priorities and stay focused during busy times
• Comfort working through questions, solving problems, and making decisions
• Familiarity with Microsoft Office, including Outlook, Word, and Excel
• Willingness to learn reservation systems such as Agilysys and other resort tools
• Comfort working with numbers and reservation details
• A professional presence in how you communicate and represent the resort
• Flexibility to work evenings and weekends as needed
• Experience in hospitality, golf, or a reservations environment is helpful

Perks

• Golf Privileges
• Restaurant Discounts
• Retail Discounts
• Uniform Allowance
• Employee Meal Program
• Employee Assistance Program – Canopy

Classification

• Full-Time Seasonal | Hourly | Non-Exempt

Sand Valley LLC is an Equal Opportunity Employer