Revenue Collection Agent

Salary: $50,649.00 - $68,375.00 Annually
Location : Chesterfield, VA
Job Type: Full-Time
Job Number: 26-00737
Department: Utilities
Opening Date: 05/04/2026
Closing Date: 5/10/2026 11:59 PM Eastern

Minimum Qualifications
High school diploma or GED; two years of experience in collecting delinquent accounts; or an equivalent combination of training and experience.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Working knowledge of basic laws, regulations and codes relating to the legal collection of funds; of investigative processes necessary in collections of delinquent accounts; of methods and techniques used in determining financial assets and in effecting revenue collections. Ability to explain, and apply laws, rules, and regulations pertaining to the legal collection of funds; to communicate effectively with a wide range of individuals under a variety of circumstances; to prepare and maintain clear and accurate records, reports and correspondence; to establish and maintain cooperative relationships with taxpayers, the public, staff, and others contacted in the course of work; to use an automated collection system; to communicate effectively orally and in writing; to operate a personal computer and related software and other standard office equipment; to develop and maintain effective working relationships with internal and external customers.

Pre-employment drug testing, FBI criminal background check and education/degree verification required.
Duties

Under general supervision, perform work of moderate difficulty in office work to collect revenue, taxes and/or delinquent accounts assigned to collection services.

EXAMPLES OF WORK:

• Initiate and implement collection procedures to collect debts by contacting and interviewing debtors by telephone,
  correspondence, and in person.
• Interpret and explain forms, correspondence, legal obligations and the possible legal penalties for non-payment
• Conduct skip tracing using a variety of sources to obtain and verify information relating to a debtor's location,
  demographics, employment, earnings, property, liabilities, assets, and ability to pay.
• Confer with supervisor regarding any legal actions advised, under consideration, planned or in process, and take actions as
  directed.
• Compose, prepare or generate a variety of collection-related information, statistics, correspondence, forms, sensitive or
  legal documents, reports, and notices.
• Furnish information to debtors regarding laws, regulations, policies, procedures or processes, without providing legal advice
• Enter into and negotiate payment arrangements and schedules
• Search a variety of records to obtain pertinent data and possible sources of revenue
• Perform other work as required

This position is part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.

Shift

Monday - Friday; 8:30 a.m. - 5:00 p.m.
Work Location

Utilities
Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion
For information on county benefits, view
01

Do you have a high school diploma or GED? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)

• Yes
• No

02

How many years of experience do you have working with foreclosures, liens, and bankruptcies? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)

• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• 5 - 10 years
• 10 - 15 years
• More than 15 years

03

How many years of customer service experience do you have in a call center environment, including assisting customers in person? (Please answer accurately. Failure to answer accurately will result in disqualification from consideration.)

• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• 5 - 10 years
• 10 - 15 years
• More than 15 years

04

How many years of collection experience do you have? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)

• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• 5 - 10 years
• 10 - 15 years
• More than 15 years

Required Question