Revenue Collections Systems Specialist

Salary: $48,579.00 - $58,000.00 Annually
Location : Hanover, VA
Job Type: Full-time
Job Number: 202600109
Department: Treasurer's Office
Opening Date: 05/01/2026
Closing Date: 5/14/2026 11:59 PM Eastern

Description

General Description: This is a para-professional position specifically tasked with all workload related to collection software functions, in addition to Revenue Collections Agent functions. The incumbent performs investigative and follow-up field and office work in collecting current and delinquent personal property and real estate taxes, returned checks and collections for various County Departments.

Organization: The Revenue Collections Systems Specialist reports to the Business Manager of Collections.

Essential Functions:

• Works with Treasurer's Business Manager of Collections to develop and improve complex and automated collection processes and procedures.
• Serves as lead contact for VA Department of Taxation, Department of Motor Vehicles, Virginia Employment Commission and other collection partners outside the Treasurer's Office for automation security, and compliance and other State policy issues.
• Oversees software training for collection staff, including new collection functions and updates as they occur.
• Helps the Treasurer's Systems Administrator analyze collection data and develop successful collection processes with regard to available software functions.
• Acts as lead contact in absence of Treasurer's Business Manager for Collections.
• Assists the Treasurer's Systems Administrator in developing collection-related software solutions.
• Is responsible for development and maintenance of the Collections division's software capabilities, including reporting, coding development, ad hoc report creation, file organization, and file retention.
• Explains requirements for compliance with the laws concerning enforcement of payment of delinquent taxes.
• Handles correspondence dealing with complex problems and questions of tax liability
• Initiates tax liens and summonses.
• Maintains records on all delinquent taxes collected.
• Researches delinquent accounts for correct addresses, employment and banking data to aid in collection.
• Assists taxpayers in working out payment plans based upon ability and legal requirements.
• Assists taxpayers with difficult or unusual problems regarding payments.
• Analyzes the more difficult collection situations and advises an appropriate course of action.
• May appear as agent for the county in court.
• Performs related work as assigned.

Working Conditions

1. Hazards

• None Known

B. Environment

• Office

C. Physical Effort

• Minimal

D. Non-exempt

Knowledge, Skills and Abilities:
Ability to interact positively with the public, State agencies, co-workers and other County is required. Wide-ranging knowledge of the laws pertaining to the collection of delinquent accounts; considerable knowledge of collection processes, techniques, and opportunities. Excellent oral and written communication skills. Strong knowledge of current computer technology - Microsoft platform products preferable and Avenity software desired. Basic knowledge of records maintenance and ability to maintain general office records. Ability to maintain positive interaction with the public, even under extreme conditions, is required.

Education, Experience and Training
Associates degree in business and three (3) years of related work experience, or High school diploma or equivalent and five (5) years of collection experience - OR - or Any equivalent combination of education, experience and/or training sufficient to demonstrate the desired knowledge, skills and abilities.

Special Conditions:

• Serves at the will of the Treasurer
• Criminal Records Check, including fingerprinting
• Twelve-month probationary period

Created November 2019
SUMMARY OF EMPLOYEE BENEFITS
Hanover County is proud to provide our employees with the following comprehensive benefits package. Hanover provides a benefit package that provides for you in times of need, they offer an ongoing level of financial security, peace-of-mind, and healthy work-life balance. This is part of our goal to make Hanover County an attractive place to work. To see exactly what you will find with our offerings, click the link below:
Benefits | Hanover County, VAThis is an overview and does not provide all provisions, limitations, and exclusions. If there is a contradiction between this and the official plan documents, the plan documents will prevail. The Pamunkey Regional Jail and Library share some of the County benefits, please visit their website for more details.
01

Do you have experience working with customers in person and by telephone?

• Yes
• No

02

Do you have experience working with other State Agencies?

• Yes
• No

03

How many years of customer service experience do you have?
04

How many years of collection experience do you have?
05

Describe your previous experience in collections, tax enforcement or related field?
Required Question