SCADA SYSTEM DISPATCHER (1013)

Job Title

Jefferson Parish Civil Service is an Equal Opportunity Employer.

Purpose of Announcement

Examination is announced to establish an existing employment list to fill one (1) current East Jefferson vacancy in the Department of Sewerage and future vacancies as they occur.

Kind of Work

The purpose of this position is to receive complaints, entering complaints into the Parish Work Order System, and request for service from residents and businesses of Jefferson Parish after working hours, weekends, and holidays. Dispatches appropriate department service personnel to handle problems noted on the SCADA computer system. Dispatches appropriate department service personnel to various locations in response to complaints and requests for service. Performs computer monitoring of Public Works facilities to prevent or minimize public works emergencies and insure that all public works facilities are functioning properly and efficiently. Monitors the operation of machinery and equipment connected to and measured by the Parish's computerized SCADA system. Uses judgment in determining the proper department to be notified of alarms and alerts prompted by the SCADA computer monitoring system. Performs related work as required. Please note this position works on a rotating shift basis which involves day, night, weekend, and holiday schedules.

Minimum Qualifications For Admission to Examination

Meets one of the following options: I. Possession of a high school diploma or equivalent and responsible, paid work experience in: (i) a dispatching role (or similar role responsible for the dispatching of personnel) or (ii) a customer service/relations role responsible for the receipt of complaints and service requests. OR II. Successful completion of classes in an accredited Associate's degree program (or a career/technical education program) in electrical technology or closely related. Note: Work experience or coursework must involve use of computer software or computerized dispatcher systems.

Kind of Examination

The examination may consist of a written test, a rating of training and experience, an oral panel interview or any combination thereof. Acceptable applicants will be notified of the time, date, and place of any assembled testing. Applicants must supply complete and accurate information concerning their training and experience including a detailed description of their work experience, the names and addresses of all previous employers and the dates of employment. The information is subject to verification and the Personnel Department reserves the right to determine the quality and quantity of education and experience claimed for credit. Job Posting No. 1013-09r Date: 02/01/08 Amended: 08/30/24 Re-Opened: 01/16/26