Service Appointment Coordinator

As a Service Appointment Coordinator, you will handle inbound and outbound calls for the Service Department, assisting valued customers with scheduling service appointments while delivering exceptional customer service. This role requires a prompt, courteous, and professional approach, strong teamwork skills, and close collaboration with service staff to ensure a consistently positive dealership experience.

Responsibilities

• Answer inbound service customer calls.
• Respond quickly to internet, phone and live chat inquiries.
• Provide customers with initial product information & direct them to the appropriate dealership resources.
• Schedule customer service appointments
• Participate in team & process development sessions - keep positive relationships with teammates, sales and service teams.

Qualifications

• Customer service experience.
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills.
• Willing to submit to a pre-employment background check & drug screen.
• 1+ year in call center environment preferred

Benefits

• Paid time off
• Medical, Dental, Vision, Life, Disability insurance
• 401k with company match

This role is not just a job but an opportunity for you to build a career with one of the leading companies in the Automotive Sales and Service Industry. Come build your career with us!