Site Specialist

Job Title: Site Specialist
Job Location: Ann Arbor, MI
Job Duration: 3 Months (possibility of extension)
Description:

• Client a single source for coordinated lab service, support and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer's laboratory's business needs.
• The position is focused primarily on scientific support services within Client core offerings of order entry, order management, operating customer procurement systems, stockroom services, material handling, shipping/receiving, chemical tracking, and glass-wash operations.
• May perform some of the job duties below:
• Perform laboratory services such as glassware collection/cleaning, biological waste collection/sterilization.
• Delivers direct shipment orders to end users/ performs deliveries as required.
• Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team.
• Listens to customer concerns, diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.
• Embraces Practical Process Improvement (PPI) methodologies.
• Represents client at all times throughout customer locations, professionally and positively.
• Performs other duties as assigned by management.