Small Animal Surgery Patient Care Coordinator

Small Animal Surgery Patient Care Coordinator

To ensure full consideration, applications must be received by May 05, 2026. Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to applicants. When applying you will be required to attach the following electronic documents: 1) A resume; and 2) A cover letter indicating how your qualifications and experience have prepared you for this position. You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process. For additional information please contact: Robyn Panico [email protected]

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status. OSU will conduct a review of the National Sex Offender Public website prior to hire. Starting salary within the salary range will be commensurate with skills, education, and experience. OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has "critical or security-sensitive" responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU's Employee and Labor Relations team at [email protected].

The Lois Bates Acheson Veterinary Teaching Hospital in the Carlson College of Veterinary Medicine is seeking a Small Animal Surgery Patient Care Coordinator. This is a full-time (1.00FTE), 12-month, professional faculty position. The Carlson College of Veterinary Medicine provides veterinary professional and graduate programs leading to the DVM and MS degrees, and operates the Veterinary Teaching Hospital and Veterinary Diagnostic Laboratory. The College budget (from all sources) approximates $31 million annually, which supports educational programs, veterinary medical and diagnostic public services, and research programs with broad impacts related to animal and human health. The College employs approximately 270 faculty and staff, plus student employees. The Veterinary Teaching Hospital provides primary and referral health care for animals in Oregon and the region, participates in the education of veterinary students through clinical training, develops novel diagnostic and therapeutic techniques for veterinary care, and provides consultation service to practitioners and clients.

The Patient Services Coordinator (PSC) is responsible for overseeing the daily operations of both the Soft Tissue and Orthopedic services within the Small Animal Veterinary Teaching Hospital. This position provides direct supervision, leadership, and technical support to ensure continuous, high quality patient care in a 24/7 clinical environment. The PSC manages staffing, workflow, service coordination, and equipment needs for the Surgery services while collaborating closely with clinicians, hospital leadership, and other service areas to maintain efficient and effective hospital operations.

Working for Oregon State University is so much more than a job! Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don't wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including: Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents. Free confidential mental health and emotional support services, and counseling resources. Retirement savings paid by the university. A generous paid leave package, including holidays, vacation and sick leave. Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities. Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program. Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.

Key Responsibilities - 60% SUPERVISION & SERVICE COORDINATION Ensures that all patients in the Small Animal Soft Tissue and Orthopedic services receive high quality care by managing, recruiting, hiring and evaluating all direct reports (CVTs, Vet Assistants and Student Workers). Encourages professional development for staff by identifying and implementing training opportunities within the unit. Develops schedules for staff and student workers to meet business needs, authorizes vacation schedules and employee leave requests, and authorizes overtime. Coordinates with Patient Care Manager and other PSCs to ensure appropriate hospital-wide coverage and cross training for staff. Assesses performance through completion of written evaluations; disciplines, or effectively recommend discipline, up to and including dismissal. Ensures compliance with university policy, state and federal regulations including maintaining and updating records and systems for safety and quality standards, protocols and best practices. Assists the Small Animal Surgery Faculty and collaborates with the VTH management team in overseeing the operations of the Veterinary Teaching Hospital as needed. Works collaboratively with the Director of Operations on any procurement activities or equipment repairs within the surgery service. Manages equipment needs for the Surgery service by identifying required diagnostic, medical, and patient care equipment to support operations. Research and evaluate equipment options for the surgery service for suitability for clinical and instructional use. Working collaboratively with the Hospital Director's office, communicates with vendors to obtain quotes, review product specifications, and assess service contract options. Coordinates with hospital leadership to align equipment requests with budget availability and operational priorities.

40% PATIENT CARE Coordinates client/patient in-hospital and out-patient admissions and discharges with Hospital reception; collaborates with Hospital reception, diagnostic imaging, anesthesia, internal and specialty medicine, and any responsible service in areas of appointment scheduling. Obtains client/patient histories, assigns students to cases, ensures proper case management, financial accounting, and record- keeping; creates client estimates; educates client in patient postoperative care; assists in phone call- backs to obtain progress reports, answer client questions, schedule rechecks, communicate with referring veterinarians, outside pharmacies, etc.; and counsels clients in pet losses. Responsible for following clinician-directed medical orders, ie: performing treatments and diagnostics, administering medications and nutrition, and monitoring patient status, including sedation. Initiates and/or assists with implementation of emergency procedures during critical periods to sustain the life of animals. Under direction of clinicians, monitor animal recovery and provide nursing care to critical care patients. . Initiates and/or assists with obtaining laboratory values using instruments in the technician station. Use hospital electronic medical record (EzyVet) to document patient vitals and procedures, charge for services and request diagnostics. Coordinates pre-surgery set-up of operating rooms according to surgical schedule and sets up instruments and equipment for surgeries. Prepares patients for surgery (clipping, rough and sterile scrubbing, positioning, etc.). Assists during surgery by providing the appropriate instruments and equipment required for a specific surgical procedure; provides technical support to veterinarians during medical and surgical diagnostic procedures (e.g., bandaging, intravenous catheterization, scrubbing in as needed ); assists with tabling and restraining animals, providing nursing to critical-care patients and monitoring response to medications. Coordinates cleaning of surgery suites post-op and proper storage of equipment. Cleans, assesses workability, performs minor maintenance, and identifies needed repairs of surgical equipment, (e.g. endoscope, arthroscopy equipment, cryosurgical unit, nitrogen and electric drills, electrocautery and suction equipment) and/or rooms, ensures surgical supply room is well equipped with surgical packs, drapes, instruments, gowns, gloves, suture materials, and pharmaceutical supplies and maintains adequate level of supplies for surgery. Works closely with Central Sterile & Pharmacy to ensure appropriate supply and preparation of surgical equipment, instruments, and pharmaceutical supplies. Maintains service-specific supplies and equipment. Assists in other areas of the hospital as needed.

What You Will Need - Current certification as a Veterinary Technician and ability to obtain and maintain Oregon Certification within six months of hire date. 3 years experience in small animal surgery as a CVT. Effective written/verbal communication skills with the ability to build trusting relationships within a team with individuals from a variety of backgrounds. Demonstrated ability to effectively instruct others in veterinary techniques. Ability to work independently and practice good judgement to ensure high quality care. Ability to work effectively as a member of a team and be an active participant in problem-solving and team advancement. This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

What We Would Like You to Have - VTS in Surgery Two (2) years of experience in a supervisory role EzyVet/Vet Radar experience

Working Conditions / Work Schedule - This position is located in an extremely busy Veterinary Teaching Hospital. Individuals