Student Administrative Support Assistant

Student Administrative Support Assistant

This recruitment will be used to fill two (2) part-time Student Administrative Support Assistant position for the Student Community Standards (SCS) office at Oregon State University (OSU). The SCS office strives to collaboratively build living, learning, and working environments that are safe, caring, and successful for all Oregon State University (OSU) community members. The SCS office serves students, student organizations, faculty, staff, and members of our neighboring cities. As a staff member of this office, the Student Administrative Support Assistant (SASA) plays an integral part in the SCS office's ability to accomplish its mission and serve the OSU community. The SASA is the first point of contact for individuals visiting the SCS office and is responsible for greeting individuals and connecting those individuals with the appropriate staff member. Answering the SCS office's main phone line and providing callers with information, such as: how to schedule an appointment or workshop, how to submit paperwork verifying the completion of a sanction, making referrals to other student support services is a key function of this position, and answering question about the student conduct process. The SASA reviews incident reports filed with the SCS office and generates appropriate case files within a university database. Using standard templates, the SASA assists the SCS staff in drafting various communications to students. Additionally, the SASA assists with monitoring the SCS office's main email account and forwarding communications to appropriate staff members.

OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their hires. In this position, students learn and build vital career-readiness skills in the primary areas below: Communication, Critical Thinking, Teamwork, and Professionalism.

Reception Duties: Greet and escort, to the appropriate office, individuals visiting the SCS office. Answer the SCS office main telephone line and provide callers with information about the conduct process, how to schedule an appointment with SCS staff, how to submit paperwork to verify completion of sanctions or to refer callers to other student support services. Take messages for SCS staff as needed. Monitor and respond to the SCS office voicemail. Monitor the SCS office email account. Respond to general questions and refer other email correspondences to an appropriate staff member.

Administrative Duties: Review confidential incident reports filed with the SCS office to identify potential violations of the Code of Student Conduct, University policy, or student support needs. Develop individual student case files within the University conduct database. Draft communications to be sent to students using standard templates within the University conduct database. Assist with compiling and preparing distribution materials associated with outreach educational training and workshops. Assist with compiling and preparing for distribution materials associated with committee hearings. Contributions to SCS: Attend staff meetings and trainings as schedule allows. Communicate to appropriate staff leadership concerns raised by individuals interacting with the SCS office. Work on special projects as directed by the SCS Operations Coordinator.

Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study. Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment. Must meet the applicable minimal enrollment standard. High School student: Regularly enrolled in a high school or participating in a home-schooling program. Undergraduate and post-baccalaureate student: 6 credit hours per term. Undergraduate international student: 12 credit hours per term. Graduate student officially admitted to Graduate School: 5 credit hours per term. Graduate international student officially admitted to Graduate School: 9 credit hours per term. International students may be allowed to carry fewer hours than specified above and still be considered "full-time" by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center.

Basic computer skills, including with Word, Outlook, and Excel. Demonstrated organizational skills. Experience with multitasking and prioritizing multiple tasks and assignments. Ability to work discreetly with confidential materials. Demonstrated ability to work independently or work experience working independently. Strong written communication skills as evidenced in application materials and/or work or educational experience. Strong verbal and non-verbal communication skills both in person and via the telephone. Ability to interact successfully with upset or emotional people. Ability to work with diverse populations. Ability to exhibit patience and compassion when communicating with non-native English speakers. Experience and desire to work both as part of a greater team and independently on projects. Ability to ask for clarification when instructions are unclear. Ability to maintain the confidentiality of records as stipulated in FERPA (Family Educational Rights and Privacy Act). Ability to maintain the confidentiality of all visitor, student, staff, faculty, and parent information. Ability to ask for clarification if needed before divulging any information outside of the Student Community Standards office.

This position will work part-time during normal business hours of 8-5pm, with schedule to be arranged upon hiring.