Student Membership Services Assistant

University Student Union California State University, Northridge Student Assistant Employee Job Description

Under the supervision of the Membership Services & SRC Administration Supervisor, the Student Membership Services Assistant is responsible for providing patrons and potential patrons with information about classes and events. Considerable on-the-job training provided at hire.

Typical duties include:

• Dispense information to Student Recreation Center (SRC) patrons and potential patrons in person and on the phone regarding SRC programs, classes, intramural sports, services, and special events
• Assists in member registration and verifies membership eligibility
• Solicits and maintains information that may be of benefit to inquiring guests
• Represent the SRC and USU in a professional manner and act as an SRC ambassador at all times with extensive knowledge of the programs, services, and facility
• Maintain positive relationships with members, guests, co-workers, and professional staff
• Relays guest concerns to appropriate personnel
• Stays abreast of information regarding SRC, University Student Union (USU), and University programs and services
• Maintains lost and found items and coordinates drop-off to campus police
• Conducts all financial transactions related to programs, services, classes, intramural sports and special events including completing financial reconciliations
• Facilitates access control
• Facilitates equipment rentals
• Facilitates retail sales
• Maintains confidentiality related to participant information per USU/SRC policy
• Maintains knowledge of all aspects of software and associated equipment
• Conducts tours of the SRC to potential members and guests
• Enforces and communicates SRC and USU policies and procedures
• Assists in initiating immediate first aid and proper emergency procedures (including 911 calls)
• Performs data entry tasks
• Maintains records and prepares reports
• Must attend required SRC and USU employee orientation and trainings as well as department specific trainings and meetings
• Performs other related duties as assigned.

Qualifications:

Education:

· Must be a currently enrolled CSUN student

Experience and Certifications:

· No previous experience and/or specialized education required

· American Red Cross or department approved First Aid, CPR, and AED certification shall be obtained within 30 days. Training is periodically offered free of charge by the USU. Applicants unable to attend USU-sponsored training are required to obtain certification at their own expense

Other Requirements:

· This position is a sensitive position as designated by the CSU. Following an offer of employment, the appointment is contingent upon successful completion of a background check and may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. No applicant will be denied employment solely on the grounds of a criminal offense. The nature of the offense, the date of the offense, the surrounding circumstances and the relevance of the offense to the position(s) applied for will be considered.

· The person holding this position is considered a'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Knowledge, Skills and Abilities:

· Effective verbal and written communication

· To maintain a neat appearance

· To recognize how to make recommendations and decisions

· To adhere to all work rules, use time effectively and work productively

· To work in a culturally diverse, ethnically pluralistic environment

In conjunction with this position, the Student Membership Services Assistant will have the opportunity to learn, develop, and acquire the following transferable skills:

Administrative:

· Attention to Detail: Thoroughness in accomplishing a task through monitoring and checking work efficiently.

Analytical:

· Adaptability: The ability to effectively adjust to new information, changing work conditions, or unexpected obstacles with an optimistic perspective to achieve a positive outcome.

Interpersonal:

· Communication: The ability to effectively give and receive information.

· Customer Service: Displays positive attitudes and behaviors, which demonstrates an awareness and willingness to respond to customer's needs, requirements, and expectations.

Leadership:

· Reliability: Dependable in performing job-related tasks, finishing assigned projects, meeting deadlines and appointments.

Supervision:

Supervision is provided by the Membership Services & SRC Administration Supervisor.

Typical Working Conditions:

Work is primarily performed in a temperature-controlled office environment. Daily contact with members of the campus community, including students, faculty, staff, administrators and guests, is required. In addition to regularly assigned work schedule, must possess an ability and willingness to work weekends, evenings, holidays, finals weeks, and during academic interim and break periods; must be flexible, adaptable, and readily able to adjust to changes in work environment.

Application Procedure:

Apply online at www.csun.edu/usu/jobs

Applications from CSUN students including first time, transfer, international, work study, LGBTQIA+, and Veterans are welcome and encouraged. Applicants for this position who submit a cover letter and resume in addition to the application will receive priority consideration.

The University Student Union at California State University, Northridge is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Human Resources.