Supervisor – Inventory Control

Inventory Control & Quality Supervisor

The Inventory Control & Quality Supervisor is responsible for ensuring inventory accuracy and quality execution across assigned warehouse locations. This role provides hands-on leadership to Inventory Control teams, drives compliance with inventory and quality standards, and partners cross-functionally to reduce shrink, damages, and customer credits. Success in this role requires strong analytical skills, collaboration, and a commitment to continuous improvement.

Key Responsibilities

• Lead and oversee cycle counts, variance research, reconciliations, and investigations to maintain inventory accuracy.
• Monitor shrink, bin integrity, and inventory compliance metrics; drive corrective actions to prevent repeat issues.
• Track and communicate site-level inventory performance and trends.
• Oversee outbound quality execution, including damage reduction, pallet quality, and adherence to handling standards.
• Ensure proper documentation, disposition, and traceability of damaged, expired, recalled, or non-sellable product.
• Support resolution of customer credits, returns, quality holds, and vendor-related quality issues.
• Supervise, coach, and develop Inventory Control Associates and site IC Leads.
• Train teams on inventory and quality SOPs, reinforcing accuracy, documentation, and accountability.
• Partner with Operations leadership to promote shared ownership of inventory and quality results.
• Conduct audits to ensure adherence to policies, procedures, and quality standards.
• Identify trends and root causes related to discrepancies, damages, or quality defects.
• Recommend and support process improvements and regional initiatives focused on accuracy, shrink, and damage reduction.
• Serve as a key contact for inventory and quality-related questions and escalations.
• Partner with Operations, Transportation, Customer Care, Category, and Purchasing teams to resolve issues and drive improvements.
• Communicate proactively regarding shortages, damages, infestations, and corrective actions.

Qualifications

• High school diploma or GED required; associate or bachelor's degree preferred.
• 3–5 years of inventory control, quality, or warehouse operations experience, including leadership or lead-level responsibility.
• Proven experience with inventory accuracy, damage reduction, and quality handling practices.
• Proficiency in Microsoft Excel and Microsoft Office; WMS experience (A+/AS400 or similar) preferred.
• Strong analytical, organizational, and problem-solving skills with attention to detail.
• Ability to travel 50–75% between assigned facilities and work a flexible schedule.
• Ability to work in warehouse environments, including prolonged standing/walking and lifting up to 50 lbs.

What We Offer

• At Phillips Pet, we are guided by our purpose to improve the lives of pets, pet parents, and our team members. We offer an environment where team members are supported, challenged, and encouraged to grow.
• Career Growth & Internal Mobility Phillips Pet values developing talent from within. This role offers exposure across multiple facilities, cross-functional partnership, and a strong pathway for continued growth in Inventory Control and Operations leadership.
• Collaborative, Team-First Culture Our teams work together with shared ownership and accountability. We believe the best results come from respectful collaboration, transparency, and a commitment to doing what's right.
• Meaningful Impact Inventory accuracy and quality execution directly impact customer satisfaction, financial performance, and our ability to serve independent pet retailers. This role plays a key part in protecting our business and our customers.
• Commitment to Safety & Integrity Safety, ethical decision-making, and compliance are core to how we operate. Team members are empowered to raise concerns, improve processes, and lead with integrity.
• Competitive Total Rewards Phillips Pet offers a competitive compensation and benefits package designed to support the health, well-being, and long-term success of our team members.