Team Based Care Coordinator/BH Interpreter

PRIMARY ACCOUNTABILITY: Integral part of the behavioral health / primary care team providing quality, comprehensive care, by providing accurate, effective interpretation between the patient and behavioral health specialist or primary care provider. Assists with other patient care coordination activities as directed by supervisor.

PRIMARY DUTIES AND RESPONSIBILITIES

Interprets for patients who prefer communication in Spanish, and assists the patient to communicate with the behavioral health specialists, primary care providers, and other FHC staff during the patient visit

Coordinates and assures access to identified areas of care necessary for improved patient health

Assists patients by scheduling appointments, assists in generating referrals and obtaining prior authorizations

Assists patients with coverage by providing access to insurance enrollment assistance

Communicates health information to patients, support staff, and team members

Answers patient phone calls, documents and communicates processes in Electronic Health Records (EHR)

Relays appropriate information to the patient and medical team via face to face, phone, mail or documentation in EHR

Assists care team with patient education and support groups

Monitors and processes voice mail, EHR messaging and email in a timely manner

Assists BH Specialists with patient visits

Escorts patients to consult rooms

Obtains and documents all vital signs

Administers SBIRT and other relevant screeners

Collects and enters screener results and meaningful use data into EHR

GENERAL DEVELOPMENT

Requires basic organizational skills, typically to organize own work

Job duties require the ability to work independently and as part of a team

Job duties are typically performed in response to workflow or ongoing direction by supervisors or others

Employees are expected to determine an effective response to situations encountered within established precedent

Work requires consideration of the impact of work product on other employees in the work process

PROFESSIONAL & TECHNICAL KNOWLEDGE

Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program. Bilingual English/Spanish communication, written and verbal required.

WORK ENVIRONMENT

Work is performed in an ambulatory care setting, which may include the requirement of working at other sites. Must have reliable transportation and provide documentation of auto insurance and valid driver's license as required.