Telecommunications Officer – 911 Dispatcher

Job Opportunity

The City of Missouri City, known as the "Show Me City," offers this full-time professional opportunity within its Police Department. This role is responsible for supporting public safety and first responders by operating within a high-volume, 24-hour dispatch center. The position handles both emergency and non-emergency call-taking and dispatching for police and fire personnel, working under the supervision of a Telecommunications Supervisor.

Continued employment is contingent upon successful completion of the required training program and attainment of all necessary certifications. Must possess an excellent attitude and the ability to remain positive and professional when under stress, working shift work and/or processing repeat negative and/or traumatic incidents. Provides an initial contact point for the public and first responders, to ensure efficient communication of information in emergency and non-emergency situations.

Collecting and disseminating essential information from callers to first responders; determine nature of emergency; dispatches appropriate personnel; assist callers according to Departmental policies and procedures. Must simultaneously take calls, radio dispatch, prioritize calls for service, manage incidents, units and resources, and log incident details in the computer-aided dispatch software during regular and high-volume periods. Demonstrates a high level of proficiency in the hearing, comprehending, and documenting of call-taking and radio traffic.

Works in a primarily computerized environment requiring the ability to monitor security cameras, alarm systems, utilize records management systems, computer aided dispatch software, TCIC/NCIC database, windows, Microsoft Office, multiple other software programs and internet-based programs. Assists with a variety of departmental support functions during critical incidents. Remains stationed in the primary dispatch center, or other designated facility for 24 hours a day over the course of multiple days to resolve critical incidents including, but not limited to hurricanes.

Activates emergency alert systems in response to inclement weather, chemical releases, active threats and other major emergencies. May be responsible for initiating an emergency alert system notification without prompting of a supervisor/manager. Ability to research information as requested or directed; provide information to the public and other departments; and process various documents; Develops and maintains familiarity with the City's geography.

A High School Diploma or General Education Development (GED) Certificate. Type a minimum of 35 words per minute required. Additional compensation is provided to individuals who have earned Texas Commission on Law Enforcement (TCOLE) Intermediate, Advanced, or Master certifications.

The Department of Human Resources & Organizational Development may consider an equivalent combination of education, training and/or experience.

The City of Missouri City is located less than 30 miles from Downtown Houston and is a great place to live, work, and play. Working for the City offers dual rewards: giving back to the community and making a difference in the lives of residents. With over 300 full-time employees, the City is committed to effective, efficient, and responsive service. We value our employees as our most important resource and offer one of the most attractive and comprehensive employee benefit packages in Texas.

Medical Plans (Three Options): UnitedHealthcare - Health Savings Account (H.S.A.) Provider: UnitedHealthcare. Deductibles: Single: $2,000 annually Family: $4,000 annually. Out-of-Pocket Maximums: Single: $4,000 annually Family: $8,000 annually. Additional Details: Employee pays dependent premiums Contact HR/OD for a benefits summary, rates, and more details. Health Savings Account (HSA) Provider: H.S.A. Bank. Features: Use for qualified medical, dental, vision, and pharmaceutical expenses. Contribution Limits: Employee only: $4,300 (IRS Limit) Employee & Family: $8,550 (IRS Limit) Catch-up (age 55+): $1,000. City Contributions: Employee only: $1,250 Employee & Family: $2,250. Unused balances roll over and the account belongs to the employee.

PPO Plan Provider: UnitedHealthcare. Deductibles: Single: $1,000 annually Family: $2,000 annually. Out-of-Pocket Maximums: Single: $3,000 annually Family: $6,000 annually. Prescription Drug Co-pays: Generic: $10 Preferred: $40 Non-Preferred: $80.

HMO Plan Provider: UnitedHealthcare. Deductibles: Single: $1,000 annually Family: $2,000 annually. Out-of-Pocket Maximums: Single: $4,000 annually Family: $8,000 annually. Prescription Drug Co-pays: Generic: $10 Preferred: $45 Non-Preferred: $80.

Dental Plans (Two Options): DHMO Plan Provider: UnitedHealthcare. Features: No deductible No annual maximum Member co-pay depends on the procedure. PPO Plan Provider: UnitedHealthcare. Features: $1,500 per person annual maximum $1,000 orthodontic lifetime maximum.

Vision Provider: UnitedHealthcare. Features: No deductible.

Life Insurance Provider: Ochs Securian Financial. Coverage: $50,000 Basic Life, Accidental Death & Dismemberment (Paid by the City) $10,000 Group Term Life for Spouse (Paid by the City) Supplemental Life Insurance: Up to $500,000.

Flexible Spending Account Provider: Flores. Features: Pre-tax Medical Spending Account Pre-tax Dependent Care Account.

Supplemental Insurance Policies Provider: Aflac. Accident Cancer Heart/Stroke Intensive Care Short-Term Disability Life Insurance.

Retirement Benefits Texas Municipal Retirement System (TMRS). Statewide retirement system 7% employee contribution City contributes 2 to 1 Visit TMRS for more information. Optional Deferred Compensation 457 Plan and ROTH-457B available through MissionSquare.

Other Benefits Holidays 13 paid holidays per calendar year: New Year's Day Martin Luther King Jr. Day Good Friday Memorial Day Juneteenth Independence Day Labor Day Veterans Day Thanksgiving Day Friday after Thanksgiving Day Christmas Eve Christmas Day One additional floating holiday for regular, full-time employees. Vacation Earned based on years of service: 0-5 years: 14 days 6 years: 15 days 7 years: 16 days 8 years: 17 days 9 years: 18 days 10-14 years: 19 days 15 years or more: 20 days. Employees working a 24-hour shift, including sleeping time, will have each shift counted as two 12-hour days.

Sick Leave 6 days per calendar year with unlimited accrual.

Educational Reimbursement With prior approval of the employee's supervisor and Department Director, the City may reimburse up to 100 % of the cost of tuition, books, lab fees, etc. for work-related courses or degree plans associated with the employee's current responsibilities or workshops/seminars and professional training sessions. This is based on the successful completion of required course(s) with a passing grade of C or better. The maximum reimbursement is $3000 per Fiscal Year. Contact the City's HR/OD Department for benefits summary, rates and additional details...

Employee Assistance Program (EAP) Provider: Alliance Work Partners. 8 free counseling visits per family member, per issue, per year.

Wellness Program Free/reduced health screenings, health fairs, and free memberships to the Tennis & Recreation Center.

Fun Benefits Annual events like the Employee Thanksgiving Luncheon, Christmas Holiday Party, and Public Service Recognition Week.