Third Party Billing Specialist

Third Party Billing Specialist

The Third Party Billing Specialist will work as a member of the Third Party Billing Office team. The Third Party Billing Specialist will provide various administrative, financial and customer support services related to the Third Party Billing of tuition and fees for NOVA students.

Duties and Tasks:

• Prepares contract-specific invoices through SIS following established Third Party Billing processes.
• Ensures associated invoice email communications with organizations are formatted accurately and distributed on time per established guidelines, policies, and procedures.
• Modify, update, and process each of the organization's data through the Third-Party Billing database on the established shared drive along with all Military and Veteran data through the established databases on the Military and Veteran billing shared drives.
• Record and compile billing communications for all organizations on the Third-Party Billing email database on the college Outlook application.
• Analyze student and organization accounts in SIS and communicate findings courteously and professionally.
• Resolve escalated customer matters by providing thorough explanations or by involving subject matter experts to assist the customer.
• Actively manages the financial records for all Third Party Billing payments collected per current policies and procedures.
• Ensure past due collection efforts are done on delinquent accounts in a correct and timely manner per established CAPP guidelines, NOVA, and VCCS policies and procedures.

Special Assignments - May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications - KSAs:

• Knowledge of basic bookkeeping and generally accepted accounting principles and practices.
• Knowledge of and experience with PeopleSoft Student Financials
• Excellent Customer Service Skills to both, internal and external clients via phone and/or email communication.
• Ability to interpret and apply policies, procedures and guidelines.
• Ability to exercise independent judgment.
• Ability to solve complex analytical problems.
• Ability to apply and maintain the integrity of financial data.
• Ability to work in a team environment is a must, as well as the ability to work independently with limited supervision.
• Ability to communicate and express ideas clearly and concisely in both written and oral formats.

Minimum Work Experience: Customer service experience in a business setting. Experience working with invoices. Experience with handling financial operations. Experience with fiscal management. Experience with Microsoft Office Suite especially in MS Excel.

Additional Considerations: Experience with accounts receivable and billing activities in a business setting. Experience working in higher education. Experience in handling escalated customer service problems.