Treatment Coordinator

Job Title: Dental Treatment Coordinator

Location: Menomonie, WI

Department: Administration

Reports To: Office Manager

Employment Type: Full-Time

Schedule: Monday - Friday

Pay Range:

Position Summary:

The Treatment Coordinator is responsible for helping patients understand and move forward with their recommended dental care. This role focuses on presenting treatment plans, discussing financial options, and ensuring a smooth transition from diagnosis to scheduled treatment.

This position works closely with the clinical team to support case acceptance while delivering a clear, supportive, and professional patient experience.

Key Responsibilities

Treatment Presentation & Case Acceptance

• Review and present treatment plans in a clear, patient-friendly manner
• Educate patients on procedures, benefits, and expected outcomes
• Answer questions and address concerns to help patients make informed decisions
• Follow up with patients who have unscheduled or pending treatment

Patient Communication

• Serve as a point of contact for patients regarding treatment plans
• Build trust and confidence through clear and professional communication
• Ensure patients feel informed and comfortable moving forward with care

Financial Coordination

• Explain treatment costs, insurance coverage, and out-of-pocket expenses
• Present payment options and financing solutions
• Coordinate financial arrangements prior to treatment when appropriate

Scheduling & Treatment Coordination

• Schedule accepted treatment efficiently and accurately
• Coordinate with clinical team to align provider availability and patient needs
• Maintain an organized treatment schedule and minimize gaps

Administrative Support

• Maintain accurate patient records and treatment notes
• Track unscheduled treatment and follow-up activity
• Support front office operations as needed

Office Support & Compliance

• Follow HIPAA and office privacy policies at all times
• Contribute to a positive, team-oriented work environment
• Assist with additional tasks as needed to support office operations

Qualifications & Skills

Required

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Ability to present information clearly and confidently
• Organized and detail-oriented with strong follow-through
• Comfortable discussing financial information with patients

Preferred

• 2+ years of dental or healthcare experience
• Experience presenting treatment plans or working in a patient-facing role
• Knowledge of dental procedures and terminology
• Familiarity with dental insurance and billing processes
• Experience with dental software (Dentrix, Eaglesoft, etc.)

Personal Attributes

• Confident and professional communicator
• Patient-focused and empathetic
• Organized and proactive
• Strong problem-solving skills
• Team-oriented with a positive attitude

Benefits

• Health Insurance (after 90 days)
• PTO annually
• Simple IRA with employer match
• CE reimbursement based on approval