Utility Billing Representative

Utility Billing Representative

Under the general direction of City Treasurer, performs a variety of general technical accounting duties involving financial transactions and record keeping, and utility customer service; and provides a variety of administrative support to assigned staff and programs.

Schedule: Monday - Friday 7:30 am - 5:00 pm, with every other Friday off (9/80 schedule)

This position is eligible for the extensive benefits the City of West Jordan offers! Benefits include medical, dental, vision, and life insurance coverage, plus up-front and matching Health Savings Account contributions. Employees also have access to our brand-new Employee Health Center located at City Hall, receive contributions to a pension account through Utah Retirement System, as well as deferred savings account match options. Enjoy work-life balance with substantial paid holidays, vacation, and sick leave. The City also offers tuition reimbursement and down payment assistance programs!

Essential duties include providing excellent customer service in person or via telephone to both city employees and customers, performing technical work in keeping financial records, correcting billing errors, preparing and distributing utility bills, and assisting customers with questions related to utility bills, utility deposits, service fees, and utility services.

Minimum qualifications include a high school diploma or GED supplemented by specialized coursework in accounting or business practices, four years of customer service and clerical experience, including two years of financial record-keeping. Certifications/licenses include a valid Utah Driver's License.

Knowledge, skills, and abilities include principles and practices of customer service, standard office procedures, methods, and computer equipment, fundamental principles and procedures of fiscal record keeping, basic mathematical principles, principles and techniques used in dealing with the public, methods, practices, and procedures used in account record keeping pertinent to utility billing, principles and procedures of reporting, and databases, mathematical principles applied to financial and statistical record keeping, generally accepted accounting and bookkeeping principles and procedures, modern office methods, procedures, and equipment, automated financial management systems, and cash handling and banking procedures.

Ability to operate modern office equipment, including computer equipment and software.

Working conditions and physical demands include work in a standard office environment, which includes reaching, bending, sitting, standing, talking, hearing, and listening. Ability to work in a hybrid and remote work environment.