Utility Billing Services Specialist

Utility Services Specialist

The City of Boise is hiring for Utility Services Specialists on our Utility Billing team! Looking for a stable customer service role with room to grow and flexibility? The Utility Services Specialist is a great opportunity for candidates with experience in retail, food service, call centers, or front-line customer support. In this role, you'll assist utility customers by answering questions, setting up accounts, processing payments, and resolving billing issues. You'll work in a fast-paced, team-oriented environment where strong communication, attention to detail, and problem-solving skills are valued. This position offers the chance to turn your customer service experience into a long-term career supporting the community, with eligibility for a hybrid work schedule.

Why You'll Love This Role • Stable, full-time position with consistent hours • Eligibility for a hybrid work schedule • Customer service–focused work without sales quotas or upselling • Transferable skills welcome - retail, food service, and call center experience are a great fit • Clear procedures and training to help you succeed • Meaningful public service work that supports the community • Opportunities to build skills in billing, accounts, and customer relations

Why Work for the City of Boise? Top talent deserves top-notch benefits. The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees.

• ZERO premium medical coverage option for you and your family
• PERSI retirement benefits plus 401(k)/457b with employer match
• 10 hours vacation per month (increases with tenure) + 12 paid holidays + 8 hours sick leave per month
• 10 weeks Parental Leave
• Up to $500 annual WellBeing incentive
• Tuition reimbursement and free local bus pass
• Basic Life and Long Term Disability insurance at no cost

Required Knowledge, Experience, And Training

• High school diploma or equivalent and three years of experience working in a call center, utility billing, or customer service environment.

Special Requirements Applicants must be able to pass: - City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation - Credit History Check