Warranty Analyst I

Job Description:

• The Warranty Analyst is responsible for providing leadership and direction to exceed quality standards and customers' expectations with continuous improvements to reduce labor and material costs.

Responsibilities:

• These duties are not meant to be all-inclusive, and other duties may be assigned:
• Document and maintain all warranty repairs by means of a database filing system.
• Work with engineering and manufacturing personnel to resolve repetitive warranty claims.
• Contact customers to schedule a Service Technician to perform warranty repairs on the road.
• Set up all necessary connections for the Service Technicians on the road; this would include flights, rental cars, hotels, money, and working locations.
• Maintain a strong background of new products developed by (business).
• Exhibit good computer skills using One-Warranty and Microsoft Office systems.
• Maintain a strong background of new products developed by (business).
• Initiate work order numbers for incoming warranty.
• Create no-charge sales orders, track parts, and provide tracking using ERP system.

Requirements:

• Strong data entry skills
• Excellent customer service skills
• Ability to multi-task and prioritize
• A proactive self-started with strong attention to detail

Preferred Qualifications:

• Bachelor's degree in a related field and two (2) or more years of relevant experience
• Strong verbal presentation and written communication skills
• Excellent time management and organizational skills
• Microsoft Office proficiency
• Services and warranty experience

Education:

• Associate's degree and three (3) years of related experience

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit www.zobility.com to learn more.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.